FAQ

What makes Simpli J Lux jewelry unique?

Each piece in our collection is a testament to unmatched craftsmanship and timeless design. We pride ourselves on our commitment to ethical sourcing, ensuring that every gemstone and metal used in our creations meets the highest standards of ethics and sustainability. Our jewelry isn't just an accessory; it's a statement of luxury, ethics, and elegance.

How does Simpli J Lux ensure the ethical sourcing of diamonds and gemstones?

Ethical practices are the cornerstone of our brand. We adhere strictly to the Kimberley Process and go beyond by partnering with suppliers who share our vision of transparency and responsibility. This commitment ensures that every piece we offer has been sourced with respect for both the environment and human rights.

Can I customize my jewelry?

Yes, we offer bespoke jewelry services that allow you to bring your vision to life with the help of our expert designers. From engagement rings to personalized gifts, we work closely with you to create pieces that reflect your unique style and values. Please contact our team to start the customization process.

What is your return policy?

We strive for your complete satisfaction with every purchase. If for any reason you wish to return your item, we accept returns within 14 days of purchase, provided the merchandise is in its original condition. Please see our full return policy here.

How should I care for my Simpli J Lux jewelry?

Luxury jewelry deserves luxury care. We recommend storing your pieces in a clean, dry place and avoiding exposure to harsh chemicals found in cosmetics, cleaning agents, and pools. Regular professional cleanings will ensure your jewelry remains as stunning as the day it was purchased. For specific care instructions tailored to your piece, consult our jewelry care guide.

Do you offer international shipping?

We appreciate your interest in our services. Currently, we do not offer international shipping. We're always looking to expand our offerings and hope to provide more services like international shipping in the future. If you have any other questions or need further assistance, please feel free to ask.